Users can place voice calls using VoIP phone systems, which are computerised telecommunications services, rather than traditional phones. VoIP (Voice over Internet Protocol) is an internet and telecommunication service that enables calls and messages receiving and sending. You can communicate via voice, video, instant messaging, and other means with VoIP for small businesses. You can’t do these things with landlines! The best VoIP phone systems let you forward calls and send text messages when you miss a call. They are also easy to set up. With some VoIP telecommunications companies, you can also prepay for blocks of time at lower rates. This is available all over the world. You can stop worrying about standard rates and reduce your calling costs with the best VoIP phone solutions.
Top 20 VoIP phone Systems and Integrations in 2022
There are several strong reasons why VoIP is becoming a popular method of corporate communication, including cheaper costs, mobility, crystal-clear audio quality, ease of scaling, and many more. With so many alternatives on the market right now, choosing the best VoIP phone can be challenging. That’s why we’ve compiled a list of VoIP phones to make it easier for you to decide which one would work best for your company’s needs.
What is a VoIP phone system?
VoIP phone software is a type of telephone service that transmits calls through Voice over IP technology. It does not use regular phone lines to send analogue signals to digital systems. Instead, it does this online. Businesses can connect to business VoIP services through Vonage, Dialpad, or their own home phones. Online image, video, and sound transfers are made possible by these phone systems.
Why Do I Need a VoIP System for Business?
Numerous benefits are provided by VoIP services, including quicker customer service and effective internal communications. They frequently cost less than conventional phone networks. With a VoIP service, you can monitor call length, call queues, hold times, and more with a VoIP service. VoIP also has sophisticated features. These include, among other things, caller ID, call forwarding, call waiting, and automatic call routing.
VoIP offers business phone numbers, extensions, or tailored programmes to suit your company’s requirements. You can also make it easier for customers to get in touch with you by offering business phone services for websites on your website. Online phone assistance can occasionally be more helpful than live chat and contact forms.
What’s the process of a VoIP phone system?
VoIP systems use internet protocol (IP) networks to send your digital voice-over calls as data packets. These systems use packet switching instead of the traditional public telephone network, which uses circuit switching. This means that calls can be made from anywhere.
By having one supplier handle both tasks, combining VoIP systems with fast broadband connections results in financial savings. Additionally, digital phone systems encode your speech, which uses far less bandwidth than analogue data transmission techniques like cable internet service. This means that your company won’t have to pay extra for telephone line leases or extra call costs.
In contrast to conventional analogue systems, VoIP systems don’t require separate lines to link two parties, in contrast to conventional analogue. Thanks to digital transmissions, conversations are clear and not messed up by background noise or other interference.
Why would someone use a VoIP phone system?
A VoIP phone system makes use of functions including voice call transfer and sophisticated telephony apps. Information is directly sent via a regular phone. VoIP technology offers to call functions and services that might help you grow your company. Some characteristics are:
- If your VoIP provider has enabled caller ID, your device will show the caller’s name and phone number. When a call comes in while you are on a VoIP phone and you are already in discussion, you can choose to answer it right away or put it on hold.
- To increase productivity, this management function enables agents to route incoming calls directly to another number.
- Voice mail administration: The majority of VoIP service providers offer free call recording services that keep track of your messages and help you save money. Some VoIP systems provide three-way calling for simple contact with people in the US or Canada.
- Cost reductions Traditional phone networks have higher call rates than VoIP systems that route calls from a central location to multiple places.
- Unlimited access: Regardless of the location, agents may use the same phone number.
What makes VoIP phone systems superior to landlines?
VoIP allows anybody with an internet connection to make voice calls over the internet. Overall, many consumers consider these services to be superior to landlines. The quality of VoIP calls varies greatly based on connection speeds and other factors. If you have enough bandwidth, the quality of your system is often better than that of a regular landline. However, if bandwidth is limited, voice quality could be inferior to that of a landline. Additionally, these digital networks do not mind if numerous users simultaneously use them, whereas traditional phone lines need additional equipment to do so.
Business VoIP services are more flexible than landlines because you can use them on almost any device you want. This means that businesses don’t have to worry about compatibility issues when they upgrade computers or buy new equipment.
The best method for picking a VoIP phone system
It might be challenging to pick the best VoIP phone solution. Choosing a VoIP phone system is a big choice that requires careful consideration. It’s important to know what to take into account when choosing the best VoIP phone system for your company.
Commitments
Before you choose a VoIP phone system, you should learn about the software’s requirements, such as payment plans, software specs, hardware specs, trunks, and gateways. You shouldn’t buy a VoIP phone system until you know for sure that it will work with how your business works.
Price
When selecting a VoIP phone system, businesses should think about price structures.
Depending on the VoIP application you use, prices change. For instance, Vonage requests that you get in touch with them for a price and may charge per minute.
Support
When selecting a VoIP system, you want to make sure that your staff can make and receive phone calls promptly when selecting a VoIP system. Choose a VoIP supplier that offers round-the-clock assistance, especially if your workforce is large or distributed across many time zones.
To scale up and down
Any-sized VoIP support staff may be managed remotely from any location. Regardless of the size of your company today, you should pick software that will serve both your present and future demands. You should choose a VoIP phone system that lets you quickly adjust your equipment and payment plan to meet the needs of your business.
Options for Collaboration
Choosing a customer phone system that lets teams work together can be very helpful for team communication. Whether it be a VoIP service or customer support, You may improve internal and external cooperation by utilising your VoIP phone system by adopting omnichannel software.
VoIP phone systems and integrations
We have put together a list of the top 20 VoIP phone systems and integrations for businesses of all sizes so that they can effectively manage digital conversations in 2022. To satisfy your company’s VoIP demands, you need a system with a range of capabilities, advantages, disadvantages, and cost alternatives.
1# LiveAgent
With the multi-channel help-desk software LiveAgent, you can monitor all of your client’s communications in one place. You may browse and respond to tickets using LiveAgent’s global inbox. It will display all of your emails, chats, calls, Facebook and Twitter tickets, forum posts, and suggestions, just like your email inbox but smarter. Additionally, it offers a variety of versatile VoIP solutions for connecting a number of Any company trying to deliver exceptional customer service through VoIP systems may get help from LiveAgent. The many VoIP and customer service services that LiveAgent provides will be helpful to e-commerce businesses of all sizes, from startups to established companies. LiveAgent stands out from other platforms because it connects easily with more than 60 VoIP providers.
Features
- Preservation and archiving
- event-driven behaviour
- Demand-driven recording
- Communication via text, email, phone, and video
- HD voice calls are made possible by the opus codec.
- contact centres
2# Intermedia Unite
Users may rely on Intermedia Unite to provide a dependable VoIP connection for both their personal and professional relationships. In order to connect only one phone line or twenty phone lines, Intermedia Unite offers programmes that accommodate various business requirements. With a cap of five workers, Intermedia Unite focuses on offering VoIP services for very small or micro businesses. Because video conferencing, screen sharing, and file sharing are all incorporated into Intermedia Unite, it stands out from other solutions.
Features
- Voice recognition and IVR
- File sharing with multiple users
- Conferencing across audio and video
- portable access
3# RingCentral MVP
RingCentral provides cloud-based phone solutions to companies all around the world. The services allow businesses to stay in touch even when they’re on the move by letting customers set up their own plans and make calls from anywhere with an internet connection. RingCentral is used by companies of all sizes and varieties. With RingCentral, you may have an infinite number of extensions on a local, toll-free, or vanity phone number that you can answer from your email. RingCentral is different from other systems because it has an unlimited number of extensions that can be used from anywhere.
Features
- Call logging
- At various levels of auto attendant
- Conferencing across audio and video
- Reporting and analytics
- voicemail transcription
- Telemarketing oversight
4# Dialpad
You may receive and make calls using the cloud-based phone system Dialpad from your workstation or mobile phone. Dialpad is recommended for businesses that want to use cloud-based software to access VoIP services from anywhere. Dialpad is different from other pieces of software because it lets companies of any size use VoIP systems from anywhere in the world.
Features
- voicemail transcription
- Porting of customer route numbers
- centre for outbound calls.
- centre for incoming calls.
- performance supervision
- Reporting and analytics
5# 8×8 X Series
The goal of the 88 X Series VoIP phones is to make business communication easier and better.
The X Series is already set up with cutting-edge technologies for a simple user interface. IT administrators may provide users access to systems whenever and wherever they want thanks to the 88 X Series’ integrated networking capabilities and the large range of cloud services. A unique feature of 88 that sets it apart from competing for software is how easily it integrates with companies.
Features
- Contact administration
- presence detection
- Multiple-user cooperation
- Telemarketing oversight
- Integrated communication
- telephony centre
6# Microsoft 365 Business Voice
Advanced office applications like Outlook and Skype for Business are combined in Microsoft 365 Business Voice for smooth communication. Small business owners and entrepreneurs are the target audience for Microsoft 365 Business Voice, a VoIP phone solution that provides simple Microsoft Dynamics connectivity. Because of its cutting-edge office software, Microsoft 365 Business Voice stands out from competing platforms.
Features
- Brainstorming
- management of documents.
- Visual conferences
- Reporting and analytics
- The creation of documents
7# Vonage Business
Users of the business-class phone service Vonage Business may place and receive calls to landlines online. Vonage Business is a good choice for SMBs and large companies that need a video conferencing service with a lot of features. Because of its capacity to block server messages, Vonage Business stands apart from the competition.
Features
- A presentation is being streamed.
- Live conversation
- Reporting and analytics
- Voice recognition and IVR call centre administration
8# Freshdesk Contact Center
Through social network integration with Facebook, Twitter, Gmail, LinkedIn, and more, Freshdesk turns agents into client champions. For individuals working in the NGO, NFP, and BFSI sectors, the Freshdesk contact centre automates and streamlines phone exchanges. Because of its capacity to coordinate and simplify activities in medium-to-large-sized enterprises, the Freshdesk contact centre stands apart.
Features
- telephony centre
- Reporting and analytics
- monitoring of employee behaviour.
- Tools for collaboration
- Call centre Fusion
- voicemail transcription
9# MiCloud Connect
MiCloud Connect’s goal is to provide a single place to handle live chats, VoIP services, and support issues. Additionally, MiCloud Connect supports phone integration. The MiCloud Connect platform is built for companies of all sizes. It’s a place where teams can talk to each other through calls, group chats, conferencing, and other ways. With its simple ability to interact with internal teams and incoming callers, MiCloud Connect stands out from the competition.
Features
- Intelligent dialer
- contact centres
- The use of telephones on computers
- Visual conferences
- queue control
10# Ooma Office
A cloud-based phone system that combines local, long-distance and international calling is called Ooma Office. Smaller enterprises and home offices might choose Ooma Office since you can get help from a virtual assistant with your everyday responsibilities. By adding cordless phones, Ooma Office differs from other systems that use a hardware DECT endpoint.
Features
- Integrated communication
- SIP Trunking and PBX for call centre administration.
- Automated Attendant Voicemail Transcription
11# Line2
Customers may use the VoIP phone service Line2 to make and receive calls and texts from their mobile devices without taking up any data minutes. Line2 is a VoIP phone service that enables users to call and text without using mobile minutes, making it the perfect choice for people who use mobile devices most of the time. Line2 can be installed and used from any device, anywhere in the world, using any internet connection.
Features
- electronic extensions
- Online voice transmission in ring groups
- Multiple-user cooperation
- Conferencing across audio and video
- Access through mobile
12# Nextiva
With Nextiva’s VoIP technology, customers can make and receive phone calls over the internet instead of using a traditional landline. Small to medium-sized enterprises, particularly neighbourhood businesses with one to ten employees per location, make up the bulk of Nextiva subscribers. More than 30 nations across six continents are served by Nextiva. With a focus on VoIP services for iOS and Android smartphones, Nextiva stands out.
Features
- Live chat access to mobile devices
- Integrated third-parties
- Monitoring of complaints Two-way audio and video
13# GoToConnect
Using GoToConnect, IP-PBX, and SIP, servers can use their VoIP services to call any other host or user on the planet. A phone system called GoToConnect supports small-to-medium-sized enterprises and functions effectively with organisations with several locations and up to 100 employees per location. Because they offer “over the top” virtual PBX services, GoToConnect sets itself apart from other suppliers.
Features
- monitoring of time zones
- Remote control and access
- Project management
- centre for incoming calls.
- centre for outbound calls.
14# Grasshopper
You can use Grasshopper’s software and phone number to make and receive calls from a computer or mobile device. Grasshopper is recommended for small, independently owned enterprises wishing to manage their VoIP requirements from PCs or mobile devices. Unlike other providers, Grasshopper does not charge a monthly subscription for using its system.
Features
- electronic extensions
- Reporting and analytics
- Smartphone users
- Management of auto-attendant faxes
15# ChaseData CCaaS
ChaseData offers a cloud-based CCaaS phone solution that gives your company unified services. ChaseData CCaaS offers eight different phone service plans to meet the demands of every organisation, notably those of start-up companies. ChaseData CCaaS offers hosted IVR services that can be called using SMS messages so that they stand out from other systems.
Features
- Telemarketing oversight
- centre for incoming calls.
- centre for outbound calls.
- FCC adherence
- The use of telephones on computers
16# Cloudtalk
500 employees can use the cloud-based Cloudtalk VoIP phone system, which is a telephone/PBX service. All users setting up trunking and conferencing facilities are advised to utilise an IP-PBX. These trunking functions are easier to use while using Cloudtalk. Cloudtalk is different from other providers because it has a hosted conference PBX platform with a mobile app that lets users connect to different conference rooms.
Features
- Demand-driven recording
- centre for incoming calls.
- centre for outbound calls.
- portable access
17# Voip.ms
VoIP.ms is a free VoIP service that enables you to contact other people all over the world for nothing or for very little money. With its straightforward features, VoIP.ms can offer the essential calling capabilities a small business needs.
Features
- group rings
- Visual conferences
- Auto-dialer
- Caller ID
- Reporting and analytics
18# Bandwidth
Any budget may readily accommodate the bandwidth of the VoIP phone system, an economical business phone option. The APIs provided by Bandwidth make it simple to integrate voice, text, and 911 access into programmes and apps. The virtual phone system, VoIP.ms, distinguishes itself by integrating APIs into its offerings.
Features
- SIP trunking for chat and messaging API design
- Voice recognition and IVR voicemail transcription
19# Ringover
The Ringover VoIP phone system was made so that people and businesses could use the latest internet technologies without having to spend a lot of money on new gear. Ringover runs a network of more than 20 points of presence all over Europe to make connections better. Ringover sets itself apart from other service providers by letting VoIP phones switch between PCs or other devices if there are technical problems.
Features
- Skype video
- Talking text
- Call logging
- Caller ID
- Visual conferences
- Remote assistance
20# Skype for Business
Enterprise-level phone services are made possible by the conference calling and instant messaging capabilities of Skype for Business. Skype for Business from Microsoft may be set up in on-site data centres, hosted cloud data centres, or a combination of the two. Because Skype for Business allows calls to be made via your phone system, it differs from other providers.
Features
- call videos
- Clever messaging
- Display sharing
- Private discussions
- voice calls
- Call logging
Final Words
An essential component of your company is your VoIP phone system. You may use it every day to interact with customers, staff, and vendors. We hope that our list of the top 20 VoIP phone systems and integrations has provided you with some insight. These are some great tools that can help your business grow and thrive while keeping your voice-over-IP costs low. To choose the VoIP software that is best for you, you need to take into account a number of variables, including gear, software, payment options, and current company demands.
